2020 was certainly a busy year for emerchantpay! The sudden shift of the global community towards digital channels meant that our international teams have been working full steam ahead to meet ever-changing consumer demands and deliver even more innovative solutions for our merchants and partners.
We are delighted to announce we have added two new office locations to our ever-growing global team in Munich, Germany and Bangalore, India.
This expansion enables emerchantpay to build on our existing presence across Europe and South-East Asia to meet the increasing market demand for online, mobile and point of sale payment solutions.
Commenting on the new office openings, Vania Koleva, Group Chief Operations Officer at emerchantpay, said: “I’m proud of the resilience and dedication our team has shown as we continue to virtually welcome our new colleagues.
“emerchantpay was founded to help merchants navigate the complex online payments landscape. In 2020, it was more important than ever to help get business up and running with online payments and optimised global payments methods,” she said.
“We are fortunate to have built such a passionate team of payment experts dedicated to helping merchants optimise and expand their payment offering around the world.”
The two new offices join emerchantpay’s headquarters in London and existing locations in Bulgaria, the Netherlands, the United States of America and the United Arab Emirates.
More emerchantpay highlights of 2020
Season greetings with a difference
This year, instead of our usual corporate gifts, we supported Doctors Without Borders (MSF) on behalf of our merchants and partner network for the holiday season. MSF is an international charitable organisation providing medical assistance to those in need. Learn more about the donation.
New website launch
With the growth of our company and products, we thought it was time to enhance our website to highlight our advanced product offering – and to prepare for the exciting new product launches happening this year!
Our new website is sleeker, faster and more intuitive, putting the user at the heart of our website experience. Be sure to explore our Online payments and Point of sales product pages and sign up to our newsletter in the footer!
Retail Reboot Vlogcast
We’re excited to have launched the new Retail Reboot vlogcast series in December 2020! Each episode, our host Angus Burrell, SVP of Retail will be joined by a special industry guest to discuss their experiences in the new retail landscape, and identify opportunities and innovations moving forward into 2021 and beyond.
Be sure to follow Angus on LinkedIn and subscribe to our YouTube channel to stay up to date with each new episode! You can find episode one here with Byron Constable, CMO at Avenue51.
New exclusive content
In 2020, we launched an incredible amount of exclusive content that covered payments insights and trends across a wide range of industries and markets. From webinars to vlogcasts and eBooks, we’ve got you covered!
Webinar: From a start-up to an established operator, the challenges of payment optimisation
Chris Smart, our SVP Global Gambling and FX Sectors, hosted a panel discussion on the challenges of payment optimisation in the gaming and gambling industries in collaboration with iGB.
Joining Chris were expert guests Isabelle Delisle, Global Head of Payment Solutions at Pinnacle, and Paul Bolton, Founder and CEO of Payment Strategy. Filled with actionable advice and insights, the webinar answered the key questions operators have been asking throughout the pandemic.
Webinar: Opportunities During a Pandemic and The Lessons Learnt
Angus joined the expert panel on Payments And Card Network’s webinar alongside ING, Nets Group and Up in the Air.
The panel discussed how the pandemic has impacted the retail and travel industries in 2020, identified the payment trends that were set to continue into 2021, and highlighted some key points on how to stay in the know about your consumers’ changing payment habits.
Read our top three key takeaways here.
eBook: Supercharge your eCommerce strategy
Our free eCommerce eBook is an essential guide for businesses looking to start or move their business online.
Inside you’ll find a five-step guide to optimising each step of your payment flow, as well as key points on how to convert more customers through your payments page and improve overall acceptance rates.
Video content
Did you know that by 2022, cross-border shopping is estimated to reach US$630 billion and make up 20% of eCommerce sales? If you answered yes, you might have already seen our new video content!
Watch our latest videos Understanding the payments ecosystem and Cross-border payments explained to learn about some of the key ways we can help your business grow going into 2021. Oh, and keep your eyes peeled for more exciting video content on our social channels and website.
How emerchantpay responded to COVID-19
With COVID-19 affecting our global communities, we believe it’s important to share with you what did to respond to the outbreak. In this blog post, we shared our top actions to ensure business continuity and the safety of our employees.
Expand your offering in 2021
Looking for a leading payments provider that can take you to the next level in 2021? Look no further! Follow the link and get in touch with one of our payment experts today.
Or, if you’re looking to partner with us to help your merchants get the most out of their payment solution, visit our Partner page.